Our Money Back Guarantee is eligible for customers who are not entirely satisfied with their purchase from LANQERTHIX. This policy applies to purchases made directly through the LANQERTHIX website.

Customers must initiate a return within 30 days from the date of purchase. After this period, LANQERTHIX cannot offer a refund or exchange.

To qualify for a refund, items must be unused and in the same condition that you received them. The items must also be in the original packaging. LANQERTHIX reserves the right to refuse a refund if these conditions are not met.

To initiate a return, please contact our customer service team at [email protected]. You will receive a return authorization and detailed instructions on how to send your item(s) back to LANQERTHIX.

Once your return is received and inspected, LANQERTHIX will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Certain items are non-refundable, such as gift cards, downloadable software products, and some personal care items. LANQERTHIX will clearly mark these items where applicable.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise agreed by LANQERTHIX.

For any questions about our Money Back Guarantee policy, please contact us at [email protected]. We are here to ensure that your experience with LANQERTHIX is satisfactory and resolve any issues you may have efficiently.